by Textmaxx Pro | May 20, 2020
Texting has become one of the most popular ways for a business to reach customers, prospects, and team members. In fact, according to recent studies, 90 percent of consumers want to text with businesses and brands. Some 77 percent of consumers, who opt-in to a text or messaging platform with a business, never opt out. Textmaxx Pro helps businesses realize the benefits of having 99 percent of text messages being opened, 90 percent read within 3 minutes, and 40 percent response rate within 15 minutes.
Connect with Your Team in Real Time
During the pandemic lock downs across the U.S., many businesses had their employees that could work from home. Knowing the benefits of texting, businesses used texting keep them informed about changes in business hours, new sales, cancellations. Owners and managers could confidently know their communications with employees would be received, opened, and, when necessary, responded to within minutes. Even when team members return to their offices, texting will remain a real-time communications tool.
Engaging Consumers Puts them in Purchase Funnel
The speed at which text communication occurs, coupled with its ease of use, is a perfect tool to move a customer through the purchase funnel. Quickly learning about where the consumer is on their personal buyer’s journey, their needs, and conditions, will help businesses better understand their customers and build lasting relationships. You need to learn what their preferences are. Know which customers want information from a drinking fountain, and understanding that some prefer to gather info from a fire hose, will help businesses determine who to contact with which information and offers.
Outbound Marketing Strategies
When you send out an email campaign, print ad, digital ad, or even when making outbound calls, always give consumers a texting option to respond. Some people don’t have the ability or time to engage via phone. Calls take longer, personal calls are usually avoided while consumers are at work, and communications from text result in opens, reads, and responses in near real time.
Customers Want Customer Service Now
Businesses that provide a texting number for customer service issues a really providing great customer service. If a consumer saves the number to text when they have an account issue, a tech question, or any other problem, and can text that number with a question, request a call, or renew their account and not have to wade through a complicated voice recognition telephony system, you’ll have a customer for life.
If you would like to learn more, text “TEXTPROS” to 95000 now or call 1-866-367-6889. You can also visit https://textmaxxpro.com/contact/.
by Textmaxx Pro | Apr 23, 2020
Textmaxx Pro CEO Chris Leedom shares a powerful message regarding the current health and economic crises. Businesses must be resilient and adapt to unprecedented business conditions, and how to better communicate using Texting. Click here to learn more.
by Textmaxx Pro | Mar 26, 2020
LOCAL TEXTING COMPANY WAIVES FEES TO HELP BUSINESS AND AGENCIES IMPROVE CRITICAL COMMUNICATION DURING “SOCIAL DISTANCING”
Sarasota, FL – (March 23, 2020) – Textmaxx Pro, a Florida technology texting based company, is taking on the mission of keeping local businesses functioning, emergency communications flowing and helping families with school age children to continue their education during the coronavirus pandemic.
“In this uncertain and unprecedented time, we at Textmaxx Pro are here to support and help organizations with communication to customers and employees,” Said Chris Leedom, CEO at Textmaxx Pro. “We have found that with ‘social distancing’ and working remotely, business owners are adopting new ways of communicating to support employee welfare and client needs. Texting generates the most immediate read rates and response, so we are stepping up to help.”
Textmaxx Pro is initiating these efforts to help during this time:
- Effective through April 30th all activation set up fees will be eliminated for new clients.
- For all new clients, Textmaxx Pro will waive costs on “managed services” through April 30th on select plans to help implement effective texting strategies for customers and employees. This is designed to speed up implementation and save labor costs as businesses look to save. The Textmaxx Pro live support team will take on all administrative work to activate service quickly for all communication needs.
- The Textmaxx Pro “Unlimited” monthly investment package will be provided free of charge through May 29th for all non-profit organizations in Sarasota County to help our community. This is to include schools that will need to communicate with parents.
Examples of How Businesses and Other Organizations Can Use Textmaxx Pro to Promote Social Distancing
Restaurants:
• Shift from “Dine In” to “Take Out” with coupons to drive business. Many restaurants are using texted coupons to utilize read rates above 90%.
• Free delivery on orders of $10 or more to incentivize customers.
• “All-Day” Happy Hour take out specials. Eliminate time restrictions for customer convenience.
Retailers:
• Text offers of “digital discount coupons” and free delivery to encourage remote purchases.
• Add “chat” features to their websites. Effective communication with customers becomes even more critical when they’re not able to come to the facility.
• Stress “local” shopping to support local community businesses in communications.
Additional Business Communication Practices:
• Enhance communication and check on the well-being of employees. Provide existing clients with relevant support, information and flexibility for products and services currently offered.
• Service consumers at highest risk. The elderly and those with preexisting health conditions can receive customized assistance featuring business specialties.
• Healthcare providers can use SMS/push alert notifications for employee monitoring and tracking services and “telemedicine” can help the public engage in preventive measures.
Why business texting is critical in this current environment for communication:
• Communication is essential in our current environment to deliver rapid safety and resource messages.
• SMS messages have a 209% higher response rate than phone, email, or Facebook.
• SMS messages have a 98% open rate.
• 90% of SMS messages are read within three minutes of receipt.
• Consumers redeem SMS delivered coupons 10X more than other types of coupon received.
• 8 out of 10 people seek an SMS opt-in or some other kind of mobile device service to help with purchases.
• 50% US consumers make direct purchases after receiving a SMS branded text with a coupon or QR code.
Visit www.textmaxxpro.com for more information about the services available.
About Textmaxx Pro
Textmaxx Pro is a national firm based in Sarasota, Fla. They provide web based, text messaging solutions that are automated and easy-to-use, allowing businesses to reach their clients, prospects and employees via text. They provide a full-service platform that is easily integrated into any CRM or other software application and is fully compliant with the Telephone Consumer Protection Act. Textmaxx Pro was founded in 2016 by Chris Leedom, President & CEO of the Leedom Group.
MEDIA CONTACTS
Textmaxx Pro
Anna Leedom
Email: Anna@leedomgroup.com
Text: “Anna” to 95000
Phone: 941.932.4926
Fax: 941.371.2874
by Textmaxx Pro | Feb 15, 2020
Compliance is Key
In less than a decade; consumer disputes regarding the Telephone Consumer Protection Act (TCPA) have spiked more than 500%, leaving companies in all industries paying millions in damages. It’s critical to build effective, low-cost strategies to be sure that your business is fully compliant.
TCPA, What Is It?
The TCPA is a federal law that safeguards consumer privacy through the regulation of telephone solicitations and the use of prerecorded messages, auto-dialed calls, text messages and unsolicited faxes. The rule has been modified and through regulatory agencies more clearly defined over time.
Those who are found guilty of violating TCPA regulations incur steep fines that can range from $500 to $1,500 per violation! Companies unaware of their own violations have had to pay out hundreds of thousands and even millions of dollars. Protecting your company’s livelihood needs to be a paramount concern.
Textmaxx Pro is fully TCPA compliant. Given that text message marketing and communications are the preferred method of contact for the overwhelming majority of adults of all ages, it’s vital today to have strategies and solutions in place to assist with marketing, advertising, client communication, collections, etc.
Learn more by calling or texting our Texting Experts at 866.367.6889.
by Textmaxx Pro | Feb 11, 2020
Customers Simply Prefer Text. Whether it’s being reminded of a payment, an appointment, or notification of a special offer, today’s busy consumer prefer texting as their preferred means of communication. Obnoxious spam phone calls give people plenty of reason to not answer their calls, however, if they get a text, they can easily see who it’s from and what it’s about in seconds.
Texts Get Read. The reason so many states are adopting laws to prevent texting and driving, and the reason you should shut off your phones in a theater or during an event is the recipient almost immediately looks at the text. They also respond quickly — 90% within minutes or less. We have become adept at this quick communication.
It’s just quicker. You don’t have to be a Steve Jobs or Jeff Bezos to know that it’s just quicker to read a short text and reply with a Y or N, or OK, to understand that it’s far faster to communicate with a text for simple messages than it is to send an email, or make a phone call.
Texting Allows for Versatility. As mentioned the information you can impart to your clients and prospects is almost endless. Send them a thank you for a payment, ask them to rate a recent transaction or encounter with your business, or just let them know the product they ordered is on the way. Whatever you need to communicate, you can do it in a short, quick, almost-guarantee-to-be-read message.
by Textmaxx Pro | Feb 5, 2020
Grow Your Lists
You know texting works because you use it all the time. Your doctor, dentist, furniture store, Amazon, and your favorite pizzeria all send you texts regularly to confirm your appointment or your ’Za order. The first goal of any text marketing strategy should be to grow your list of subscribers.
You need to set up a campaign using a keyword to solicit opt-ins. Offer them something of value, and ask to subscribe to specific number. Don’t know what to offer? Put yourself in their place and ask what would be value to you, and how would you expect a business or service company to interact with you.
If you’re a car dealer or other business that directly interacts with clients and prospects regularly, ask them to subscribe for special offers, news, and notifications. Much like going into a big box store for an electronics purchase and being asked whether you want an extended warranty, asking for Text Message opt-in should became part of every communication with clients and prospects.
Strategic Reminders
Sending reminders for appointments, reservations, or just to confirm an appointment gives you a good reason to communicate with text. You know nearly 90 percent of text recipients see the text within a few minutes, and most will respond in that time, if the text calls for it. Now that you have access, don’t blow up their phone, but use text messages to provide value. If you have a seasonal special such as an oil change, or sale on a new HVAC system, shoot them a text letting your customers know.
Notifications
If you have a special Customer Appreciation Event, a Holiday Savings Sale, or other important event going on at your business, keep your customers and opted-in prospects in the know. Text them with incentives to attend. Perhaps send them special offers only those that received and responded to the text will receive. Keep your messages concise, and again, be sure they create value. People love tracking their packages and deliveries. If you send your clients something, let them now when it shipped and when it may arrive. By notifying your customers and prospects, you give them information they can use — that in itself offers value.
Promotions
If you’re a new car dealer and your brand is launching a new vehicle, make a special day out its delivery to your dealership. Let your customers and prospects know about this special promotion. Barbecues out in front of your business, large acquisitions of new inventory, or any special promotion you can dream up are perfect opportunities to communicate via Text! Make sure the customers feel this offer is especially for them, that it is exclusive, and make them feel special for being among those presented with the promotion.
