Textmaxx Pro Selected as an NIADA Partner

Textmaxx Pro Selected as an NIADA Partner

SARASOTA, FL, June 4, 2020 — Textmaxx Pro, a national text message communication platform with special expertise in the automotive retail marketplace and a Leedom Group Company, has entered a new partnership with the National Independent Automobile Dealers Association’s National Member Benefit program.

NIADA’s 16,000 independent auto dealer members can use Textmaxx Pro’s fully compliant business texting technology to communicate more effectively with their teams, their customers and their prospects.

“We are pleased to welcome Textmaxx Pro to as our newest National Member Benefit partner,” NIADA director of business development James Gibson said. “NIADA has used this platform’s texting services at NIADA Conventions and other events. It’s been a great way to stay connected with our members and a key ingredient in our mobile communication strategy.”

Text messaging has become a primary means of communication between consumers and the businesses they choose to interact.

Textmaxx Pro’s award-winning platform employs technology that allows for nearly instantaneous communication with clients. Studies have shown more than 90 percent of those who receive a text read it within three minutes, and 40 percent respond within 15 minutes.

Of those consumers who opt into a text or messaging platform, 77 percent never opt out.
NIADA members can immediately reap the benefits of the new partnership. Textmaxx Pro is offering complimentary use of the platform for 45 days, and “managed services” support for 60 days.

That offer allows for turnkey integration into the business, eliminating administrative work for dealerships and finance companies so they can focus on business with a tool to effectively communicate and engage customers in the current challenging environment.

“The economic fallout of the COVID-19 pandemic has been intense and dramatic, and virtually no business has gone untouched,” Textmaxx Pro CEO Chris Leedom said. “As a longtime automotive retailer who understands the necessity of getting back to business as soon possible after such an economic shock, we’ve pledged to help our clients and NIADA members achieve that through timely, effective communication using our platform.

“We have seen incredible usage and adaptation over the past 60 days with dealers and finance companies using texting as a primary method of communication.”
For more information or to sign up for the complimentary Textmaxx Pro NIADA member benefit, call 866-367-6889 or text “SMSNIADA” to 95000. To request a demo, visit textmaxxpro.com.

About Textmaxx Pro
Textmaxx Pro, a Leedom Group Company, provides customizable business texting solutions for the automotive industry. Our platform allows dealers and finance companies to effectively communicate with customers and prospects via SMS/MMS texting.
We offer solutions for small, medium and large dealerships as well as auto auctions. With more than 90 percent of texts being read in three minutes or less, it provides the most powerful and affordable form of communication available to maximize ROI. To learn more, visit textmaxxpro.com, call 866-367-6889 or text “TEXT2020” to 95000.

Textmaxx Pro Media Contact:
Craig Campise, CRO
5250 17th Street, Suite 115
Sarasota, FL 34235
(941) 200-4290
craig@textmaxxpro.com

Instantly Engage with your Customers

Instantly Engage with your Customers

Texting has become one of the most popular ways for a business to reach customers, prospects, and team members. In fact, according to recent studies, 90 percent of consumers want to text with businesses and brands. Some 77 percent of consumers, who opt-in to a text or messaging platform with a business, never opt out. Textmaxx Pro helps businesses realize the benefits of having 99 percent of text messages being opened, 90 percent read within 3 minutes, and 40 percent response rate within 15 minutes.

Connect with Your Team in Real Time

During the pandemic lock downs across the U.S., many businesses had their employees that could work from home. Knowing the benefits of texting, businesses used texting keep them informed about changes in business hours, new sales, cancellations. Owners and managers could confidently know their communications with employees would be received, opened, and, when necessary, responded to within minutes. Even when team members return to their offices, texting will remain a real-time communications tool.

Engaging Consumers Puts them in Purchase Funnel

The speed at which text communication occurs, coupled with its ease of use, is a perfect tool to move a customer through the purchase funnel. Quickly learning about where the consumer is on their personal buyer’s journey, their needs, and conditions, will help businesses better understand their customers and build lasting relationships. You need to learn what their preferences are. Know which customers want information from a drinking fountain, and understanding that some prefer to gather info from a fire hose, will help businesses determine who to contact with which information and offers.

Outbound Marketing Strategies

When you send out an email campaign, print ad, digital ad, or even when making outbound calls, always give consumers a texting option to respond. Some people don’t have the ability or time to engage via phone. Calls take longer, personal calls are usually avoided while consumers are at work, and communications from text result in opens, reads, and responses in near real time.

Customers Want Customer Service Now

Businesses that provide a texting number for customer service issues a really providing great customer service. If a consumer saves the number to text when they have an account issue, a tech question, or any other problem, and can text that number with a question, request a call, or renew their account and not have to wade through a complicated voice recognition telephony system, you’ll have a customer for life.

If you would like to learn more, text “TEXTPROS” to 95000 now or call 1-866-367-6889.  You can also visit https://textmaxxpro.com/contact/.

 

Make Sure Your Marketing Doesn’t Generate Fines

Make Sure Your Marketing Doesn’t Generate Fines

Compliance is Key

In less than a decade; consumer disputes regarding the Telephone Consumer Protection Act (TCPA) have spiked more than 500%, leaving companies in all industries paying millions in damages. It’s critical to build effective, low-cost strategies to be sure that your business is fully compliant.

TCPA, What Is It?
The TCPA is a federal law that safeguards consumer privacy through the regulation of telephone solicitations and the use of prerecorded messages, auto-dialed calls, text messages and unsolicited faxes. The rule has been modified and through regulatory agencies more clearly defined over time.

Those who are found guilty of violating TCPA regulations incur steep fines that can range from $500 to $1,500 per violation! Companies unaware of their own violations have had to pay out hundreds of thousands and even millions of dollars. Protecting your company’s livelihood needs to be a paramount concern.

Textmaxx Pro is fully TCPA compliant. Given that text message marketing and communications are the preferred method of contact for the overwhelming majority of adults of all ages, it’s vital today to have strategies and solutions in place to assist with marketing, advertising, client communication, collections, etc.

Learn more by calling or texting our Texting Experts at 866.367.6889.

Make Phone Tag a Thing of the Past…

Make Phone Tag a Thing of the Past…

By Christopher Leedom

CEO, Textmaxx Pro

How many of you reading this article are frustrated by the volume of voice mail—both left and received—during the average workday?  Whether it is for sales, service or collections, your staff leaves dozens—if not hundreds—of voice mails every day.  It has probably become one of the biggest drains of productivity and labor—but nevertheless necessary—until now.  Do I have you scratching your head a bit?

First, let me issue you a challenge.  Identify one employee in your business that interacts with your customer base on a daily basis—for instance, a salesperson, a collector, or a service representative.   Next, identify twenty customers that you need to communicate with that particular day.  If you are a working with a collector, pick twenty accounts that just became delinquent.  If you are in sales, pick twenty customers that need follow up.  Now, take ten of these customers and send them an SMS message initiating communication with them.  Sales, service, or collections – it doesn’t matter.  Then, take the next ten customers and call them, if you do not reach them, leave a voicemail initiating communication.

By the time you get done calling the ten “phone call” customers, chances are 50% of the SMS customers will have already texted you back!  Why?  It is because 93% of SMS messages are read within ten minutes and a return text is usually sent within twenty minutes.  How does that compare to the voicemails—no contest.  You probably will connect with two or maybe three of the outbound phone calls and will likely leave seven or eight voicemails.

I have observed this exercise with countless operations.  Our organization has worked with thousands of companies over the past twenty years.  When we started Textmaxx Pro four years ago, I could not have predicted the impact on productivity.  We see it across virtually every industry vertical we serve.  In today’s world everyone returns an SMS message well before returning a voicemail.  There are countless studies that prove this.

So how do you optimize your SMS messaging strategy?  First, think of it the same as your phone system.  You need a tool that is proprietary and resident to your business that will serve your SMS communication needs, and ensure compliance.  I hear too many dealers say, “My employees are really good at texting, they use their personal phones.”  When I hear this, I cringe.  Think about it, would you utilize your employee’s personal phone number when advertising on the web or in television commercials?  Would you give each employee a copy of their entire customer activity when they leave your company to work elsewhere?  That is precisely what you are doing if you do not have a product that allows you to store, monitor, and control all SMS activity.  It doesn’t matter whether it is sales or collections.  You need to retain and control those conversations for a host of reasons, none the least of which is compliance, but that is a topic for an entire article itself.

So, if you want to eliminate—or at least greatly reduce—the wasted time and effort of phone tag, implement a well-thought-out customer contact strategy where SMS communication is your first form of communication.  You will be amazed at the impact it will have on employee productivity.  It is an incredibly effective way to communicate with your customers.  In my opinion, it is even more effective in collections or service where you already have a relationship with the customer.  Today, studies show SMS messaging to be the preferred method of communication of most customers across virtually every demographic.  It is hands down the most efficient mode for just about every conversation.

If you would like a deeper dive into this topic, sign up for an exclusive demo with one of our sales representatives by visiting www.textmaxxpro.com for more information.

Chris Leedom is the CEO and Founder of the Leedom Group.  The Leedom Group includes Textmaxx Pro, a complete SMS messaging solution for small to medium business with a custom design for sales, service, collections, account management, and client retention communication.  The Leedom Group is based in Sarasota, FL.  You may reach Chris at chris@leedomgroup.com.

Top 3 Reasons To Text-Enable Your Business

Top 3 Reasons To Text-Enable Your Business

1) Your Clients Prefer Texting Over Calls, Voicemails and Emails

We all text our family and friends much more than we call or email, and studies show a strong preference by clients to text the service professionals they hire.  Instant, real-time, asynchronous, easy — it’s no wonder we all prefer it!  And the younger your client, the more texting may be the only way to reach them.

2) You are NOT getting your clients text messages

Clients are already sending texts to your firm, and if your business number is not text-enabled, you won’t receive them.  Once we text-enable your line, typically a flood of old texts flow through and the business quickly realizes not answering texts is like not answering the phone!

3) Risk Management

Using a personal cell phone to text clients about business violates TCPA rules because you don’t have written consent to communicate via text.  This can result in the same fine as an unsolicited phone call.  Worse, the text conversation history between employee and client has no record.  Likely your business has invested heavily in email archiving to comply with FINRA guidelines, but texts — the preferred way to communicate — aren’t similarly archived?

Are you ready to communicate with your clients the way they prefer? Easily, instantly and compliantly.  Start now, Textmaxx Pro is available to you with absolutely no software to configure or install. Our dynamic and nimble texting solution can be accessed via web browser, EasyConnect email integration and mobile app available for iPhone and Android. Included in all plans is a 10-year message archive for recording all message history and written consent for text communication.  Messages histories are fully downloadable and searchable by user, cell, and keyword.

Textmaxx Pro text-enables any number of landlines, activates any number of users, and accommodates any texting volume.  All client cells can be uploaded for one-time opt-in notification, and messages replies can be automated and customized to meet any need.

 

Easy, customized and affordable is why Textmaxx Pro is the Text Messaging Service Leader for Professionals.

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